Privacy Policy

Effective Date: 01-02-2024
Last Updated: 01-02-2024

Tuk Tuk Thai LLC (“Tuk Tuk Thai,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website, place orders, make reservations, purchase gift cards, sign up for promotions, or otherwise interact with us online or offline (collectively, the “Services”).

By using our Services, you agree to the practices described in this policy.

We may collect the following categories of information:

• Contact details: name, email address, phone number, billing/delivery address.
   
• Order/reservation details: items ordered, special instructions, dietary or allergy notes you choose to provide, pickup/delivery time, reservation preferences.
   
• Payment information: payment card details are processed by third-party payment processors; we generally receive only confirmation and limited details (e.g., last four digits, transaction ID).
   
• Catering/events inquiries: event details, guest counts, timing, and other info you share.
   
• Marketing sign-ups: email/SMS preferences and communication history.
   
• Customer service communications: messages, feedback, or reviews you send us.
   

When you use our website, we may automatically collect:

• Device and browser data: IP address, browser type, device identifiers, operating system.
   
• Usage data: pages viewed, links clicked, time spent, referring/exit pages.
   
• Approximate location: inferred from IP address.
   

This data is commonly collected via cookies and similar tools.

We may receive information from:

• Ordering/reservation platforms you use (if applicable).
   
• Delivery marketplaces (e.g., DoorDash, Uber Eats, Grubhub) for order coordination and customer support.
   
• Analytics/advertising providers that help us understand site usage.
   

We use your information to:

• Provide and manage Services (process orders, reservations, catering, gift cards).
   
• Communicate with you (confirmations, updates, customer support).
   
• Improve our business (menu, website functionality, service quality).
   
• Send marketing messages if you opt in (specials, promotions, events).
   
• Prevent fraud and secure our Services.
   
• Comply with legal obligations and enforce our terms.
   

We may share your information with:

Trusted vendors who help us operate, such as:

• payment processors,
   
• online ordering or reservation software,
   
• website hosting and IT support,
   
• email/SMS marketing tools,
   
• analytics providers.
   

They may access information only to perform services for us.

If you order through a third-party marketplace, that platform collects and processes your data under its privacy policy. We may receive limited order details to fulfill and support your order.

We may disclose information if required to:

• comply with law or legal process,
   
• protect rights, safety, and property of Tuk Tuk Thai, our customers, or others,
   
• investigate fraud or security issues.
   

If we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

We do not sell your personal information in the traditional sense. Some state laws define “sale” broadly to include certain advertising data sharing. We address those rights below. 

We use cookies and similar technologies to:

• keep the website working properly,
   
• remember preferences,
   
• understand traffic and usage,
   
• support marketing/advertising.
   

You can control cookies through your browser settings. If you disable cookies, parts of the site may not work as intended.

Depending on where you live, you may have rights to:

• Access the personal information we have about you.
   
• Correct inaccurate information.
   
• Delete your information (with some exceptions).
   
• Opt out of certain uses like targeted advertising or broad “sale/share” definitions.
   
• Receive data portability (a copy in a usable format).
   

If you are a California resident, you have specific rights under California law, including:

• right to know categories and specific pieces of info collected,
   
• right to delete,
   
• right to correct,
   
• right to opt out of “sale” or “sharing” for cross-context behavioral advertising,
   
• right to limit use of sensitive personal information (if applicable).
   

Many states now have privacy laws with similar rights (CO, VA, CT, UT, and others). If you live in a state with privacy rights, you may submit a request the same way as above. 

If you’re in the EU/UK, you may have GDPR rights such as access, correction, deletion, objection, and data portability. You can contact us at the email above. 

• Emails: You can unsubscribe anytime by using the link in our emails.
   
• SMS: Reply “STOP” to opt out.
   
• Promotional preferences: You can also contact us to update your preferences.
   

Even if you opt out of marketing, we may still send service-related messages (e.g., order confirmations).

We keep personal information only as long as needed to:

• fulfill orders/Services,
   
• maintain records for accounting/tax/legal reasons,
   
• resolve disputes,
   
• enforce agreements.
   

When no longer needed, we securely delete or anonymize it.

We take reasonable steps to protect your information using administrative, technical, and physical safeguards. However, no system is 100% secure, and we cannot guarantee absolute security. Restaurant businesses are encouraged to use layered safeguards for customer data. 

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

Our website may link to third-party sites or services. Their privacy practices are governed by their own policies, not ours.

We may update this Privacy Policy from time to time. The “Last Updated” date at the top shows when changes were made. Continued use of our Services after updates means you accept the revised policy.

For questions or privacy requests:

Tuk Tuk Thai LLC
225 S Hughes Blvd, Elizabeth City, NC 27909
Phone:  (252) 679-7011